Your Guide to Freemind Mentors

Freemind Mentors is the bridge between where your child is and where they want to be. What sets us apart is our focus on connection: we pair teens with mentors who are just a few years ahead—people who "get it," listen without judgment, and are equipped to help build confidence and real-life skills. Our approach is grounded in research, guided by real experience, and recommended by 100% of families who've joined us.

Our mentoring is for young people aged 11–18. If you're not sure if your child fits, or you have questions about your situation, just reach out—we're always happy to talk it through and help you find the right support.

Not really—mentoring can have an impact at any age. The sooner a young person starts, the more likely they are to be open about communicating, sharing their concerns, and identifying a positive direction and purpose in their lives.

Research proves that mentoring is greatly useful in young adults' lives. Studies have shown it helps individuals improve both social and academic prospects. Mentoring allows meaningful relationships to be formed, having a real impression on the mentee. It allows them to develop leadership, management, communication, and creative skills. Mentoring for young adults also further empowers them to give back to their community.

• Students with a mentor are 52% less likely to skip a day of school.
• 37% of students with a mentor are less likely to skip a class.
• 55% of young adults who have a mentor but face an opportunity gap are more likely to get a higher education than peers who did not possess a mentor.
• 78% of young adults with a mentor are more likely to volunteer regularly.
• 90% of young adults with a mentor are interested in becoming one in the future.
• 59% of teens with a mentor get better grades than their peers.
• 27% of young adults with a mentor are less likely to use alcohol.

Nope! Mentoring is quite different. Your mentor isn't there to teach schoolwork or dig into your child's past. Instead, they're someone a bit older who's been through similar things and can help your child talk things through, figure stuff out, and look ahead. It's about support, not lessons or therapy—and your child will walk away with new skills and ways to face whatever comes next.

That's completely fine—there's no pressure. We're here to answer your questions and help you decide what's best for your family. If you're curious about how mentoring could help, reach out for a chat—sometimes a conversation is the best way to see if it feels right.

Simply fill out our contact form and we'll get in touch within a day or two. We'll arrange a relaxed chat to learn more about your needs, answer any questions, and talk through next steps together.

There usually isn't a waiting list. If there ever is, we'll let you know right away. Just get in touch and we'll have a friendly call to understand your needs and see how we can help.

We recommend starting with our 6-session package. This gives your child enough time to build trust with their mentor, get a real feel for the process, and start to see some small results. After that, we'll chat about what's best for your family—whether that's continuing with a set package, going session-by-session, or taking a break.

You can choose between set packages (paid upfront) or a rolling plan. When you reach out, we'll talk you through the options so you can make the choice that fits your family best.

When your sessions are finished, you can reach out to us, or we'll check in to see what feels right for you—whether that's continuing, taking a break, or wrapping up.

Absolutely. Just let us know if you need to pause at any time, and we'll work with you to find the best way forward.

Just send us a quick message or give us a call, and we'll help you set up additional sessions or a new package.

All sessions are currently held online. This allows for flexibility, convenience, and close safeguarding. If you have a special request or concern, please let us know—we're always open to a conversation.

Due to our safeguarding policies, all mentoring takes place online. If you should hear from your child of any proposed face-to-face meetings, please advise us immediately.

All you need is a laptop, tablet, or smartphone with internet access. We'll help you get set up if you have any questions.

Sessions are held online using secure video links. You'll receive all the information you need to get started.

Sessions last around 45–60 minutes and are usually once a week, but we're flexible to your schedule.

We're flexible and follow your lead—just let us or your mentor know as soon as possible, ideally with at least 24 hours' notice. If you need to cancel with less than 24 hours' notice, the session will still be charged, but we'll always do our best to accommodate your needs.

If you need to cancel, please give us as much notice as possible—ideally at least 24 hours before the session. If you need to cancel with less than 24 hours' notice, the session will still be charged, but we'll always do our best to help you reschedule or discuss next steps.

At Freemind, each mentee works with one mentor at a time. If you think your child has a special need for more than one mentor, please reach out—we're happy to listen and see how we can best support your situation.

When you join us, we get to know your child through a short questionnaire (mentors fill one out too!). Using what we learn about their interests, needs, and personality, we handpick three mentors we believe would be a great fit. You and your child then get to choose the mentor who feels right for you.

Our mentors are caring, relatable role models who are just a few years ahead of your child. Each is chosen for their empathy, understanding, and ability to connect with teens.

Yes! We'll introduce you to three carefully selected mentors, and you and your child can choose the one that feels like the best fit.

Absolutely. Your child's comfort is our priority, and you can request a change at any time. We'll listen, talk it through, and help you find a better match—no awkwardness, no problem.

We take time to get to know both your child and our mentors. We look at interests, personalities, and needs to make the best possible match. We also check in after the first few sessions to make sure everyone's happy, and we adapt based on the feedback you give us.

Our mentors are selected for their character, empathy, and ability to relate to teens. Each mentor completes comprehensive safeguarding and youth support training, receives ongoing supervision, and has access to a full toolkit of resources designed by experts. Many are actively studying or working in fields related to education, psychology, or youth work, and all are committed to making a positive difference.

All mentors are fully vetted, trained in safeguarding, and sessions are closely monitored by our team. Mentors go through a thorough selection process, background checks, and complete comprehensive training before working with any mentee, especially on the topic of safeguarding. Any concern is promptly flagged by our system and addressed immediately.

Anything that matters to them—school, friendships, confidence, planning for the future, or just what's on their mind. This is a safe space for whatever they want to explore. (Note: Mentoring isn't therapy. If anything concerning comes up, we'll address it mindfully and appropriately, always keeping you informed.)

That's completely fine. Each session is shaped around what your child needs most at that time. If things change, just let us or the mentor know.

Sessions are structured to focus on real goals and practical strategies, not just conversation. Each session usually focuses on one 'core task', where your child will work on specific skills, techniques, or approaches that they can apply in their own time between sessions. Each session ends with a concrete takeaway or next step for your child.

Often, yes—mentors may suggest small actions or ideas to try out between sessions, but there's never any pressure or "homework." It's about supporting growth at your child's pace.

As with counselling and therapy, the intention of the mentoring session is to provide a "safe" and confidential space for the Mentee to air whatever they choose to raise. Therefore, unless there is something that the Mentor is concerned about, the content of sessions will be kept between the Mentee and the Mentor. However, the mentor will share with you a brief update on TutorCruncher after each session—what was covered, any wins or challenges, and next steps.

As with counselling and therapy, the intention of the mentoring session is to provide a "safe" and confidential space for the Mentee to air whatever they choose to raise. Therefore, unless there is something that the Mentor is concerned about, the content of sessions will be kept between the Mentee and the Mentor. Rest assured that all mentors are fully vetted, trained in safeguarding, and sessions are closely monitored by our team. Any concern is promptly flagged by our system and addressed immediately.

Your child's safety is our top priority. All mentors are fully vetted, trained in safeguarding, and sessions are closely monitored by our team. Any concern is promptly flagged by our system and addressed immediately.

Yes. For safeguarding purposes, all sessions are recorded and transcripts are analysed in real time by our safeguarding team for any concerning language or behaviour. This information is securely protected and only accessible to our safeguarding team.

If you have any concerns about safety or wellbeing, please contact us straight away. We take every concern seriously and act quickly to address any issues.

We're always here to listen. If anything doesn't feel right, let us know right away and we'll work with you to address it immediately.

Your child's privacy is respected at all times. Session information is kept secure, and we only share information with you or others when it's necessary for safety or agreed to in advance by all parties.

At the start of your mentoring journey with us, you'll be introduced to a member of our team who will be your main point of contact for any and all concerns. You can also contact us through the website, by phone, email, or WhatsApp—whatever works best for you.

We welcome feedback at any time—just reach out to us or your mentor. Throughout the mentoring journey, you'll also have regular chances to share feedback through a dedicated form. We'll always listen and do our best to adapt to your needs.

If your child wants to pause or stop, let's have a chat to understand what's going on and decide together on the best next steps. We'll always support your family's decision.

We're flexible. If anything isn't working or your needs change, just let us know. We'll listen, review together, and make adjustments so the experience fits your family.

Yes, you can add sessions or adjust your package at any time. Just let us know and we'll take it from there.

We're here for you too—whether you have questions, need advice, or just want to talk something through. Reach out anytime and we'll do our best to help.